Acetics Planner
The engine that drives your field interventions
Smart auto-assignment, optimized routes, customer self-booking. One tool, integrated with your ERP.
How it works
Three steps from a hand-built schedule to one that builds itself.
You define the rules
Technician skills, intervention zones, teams, restricted periods, standard durations - you set the framework.
The planner assigns and optimizes
Every intervention is automatically assigned to the right technician and slotted into the route to cut kilometers and idle time.
Customers book, you stay in control
Your customers pick their slot on a modern portal. You keep visibility and the history of every decision.
The 5 capabilities
Everything the Planner does for you, in detail.
Capability 1
Smart auto-assignment
Every intervention is automatically assigned to the right technician based on combined criteria.
- Priority order that you define
- Skills required by the intervention
- Actual technician availability
- Location and intervention zones
- Fair workload distribution across the team
Capability 2
Optimized routes
Routes are calculated and re-ordered automatically to reduce distance and downtime between jobs. Your technicians spend more time with customers and less on the road.
- Automatic ordering of interventions
- Lunch break handled and shifted as needed
- Map view of the route
- Instant recalculation on changes
Capability 3
Customer self-booking
A modern, customizable portal where your customers pick their slot from availability computed against your schedule and rules. No more phone tag.
- Accessible on any device
- Choice of morning / afternoon / evening, or exact slot
- Live availability computation
- Customizable to your brand
Capability 4
Your rules, your constraints
Restrict or block scheduling based on business rules you define. The engine respects them automatically.
- Forbidden periods (holidays, leave, long weekends)
- Restrictions by geographic zone
- Restrictions per technician or team
- Rules per intervention type
Capability 5
Audit and traceability
Every schedule change - moved intervention, technician swap, shifted break - is logged. You understand why the schedule evolved.
- Full history of changes
- Before / after visualization for each adjustment
- Traceability of engine decisions
- Visual tests to validate your configuration
What it concretely changes
For the company
- Fewer kilometers, less fuel
- More jobs per day per technician
- Fewer scheduling phone calls
- Higher schedule fill rate
For your technicians
- Logical route, no senseless back-and-forth
- Balanced workload across the team
- Fewer surprises, more visibility
For your customers
- Self-booking, 24/7
- Modern experience, no phone needed
- Instant slot confirmation
For your managers
- Full visibility on the team schedule
- Business rules respected automatically
- Full audit of every decision
Ready to see the Planner in action?
A 30-minute demo tailored to your trade - see what it would look like in your business.