Careers

Join Acetics

A small, passionate team based in Marche-en-Famenne, Belgium, building the ERP for field service companies. We like to understand, build and improve.

See the open role Spontaneous application

Why join us

Real autonomy

You make decisions, you see the impact directly. No layers in between.

Real responsibility

Small team, big scope. Your contributions count, and it shows.

Modern and useful tech

Proxmox, Docker, Kubernetes, web ERP. Technical choices made to solve real problems.

On-site in Marche

We work together, in the same place. Friendly atmosphere, shared coffee, problems solved together.

The team

We're a small team in Marche-en-Famenne, building what we'd sell - and living with it every day. If you want to see the impact of what you do, you're in the right place.

Open position

ERP Technical Support Specialist

We are hiring a technical support specialist to guide our customers in the electronic security industry and deliver an impeccable ERP experience. You are their first point of contact and a key part of their satisfaction.

Is Dutch your native language? Do you know the world of electronic security? Strong IT knowledge? That's a real plus! Become our go-to expert!

Contract

Full-time permanent

Industry

Electronic security & ERP

Languages

Dutch + French

Location

Marche-en-Famenne

Your mission

Provide first-line support to Dutch- and French-speaking customers via phone, email, and our ticketing system.
Analyse, diagnose, and resolve technical and functional incidents related to our ERP (intervention management, technician scheduling, maintenance contract billing, etc.).
Guide and train users remotely to ensure they get the best from our software.
Work closely with the development team to report bugs, test fixes, and suggest improvements.
Ensure meticulous follow-up and clear communication on every case until it is fully resolved.

Your profile

Dutch is your mother tongue and you master it flawlessly, both spoken and written. You also communicate with ease in French.
You have a strong affinity with IT and a good understanding of electronic security. Experience as an installer, technician, planner, or in an administrative role within a security company is a major plus.
Solution-oriented with excellent analytical thinking.
Customer-focused, pedagogical, and patient.
Autonomous, proactive, and able to prioritise effectively.
General IT knowledge and/or basic development skills are a real asset.

What we offer

A permanent full-time contract.
Meal vouchers.
A comprehensive training track on our ERP to become a true expert.
The chance to join a passionate team in a stimulating and specialist environment.
Real career development opportunities in a growing company.

Ready for the challenge?

Share your CV and a short cover letter with [email protected]. We look forward to meeting you.

Apply now

A different profile?

Spontaneous application

This role isn't a match but Acetics speaks to you? Send us a spontaneous application - a few words about who you are, what you're looking for, and what you could bring us. We read everything and keep your profile on file.

Spontaneous application